--- title: "Help Center - Deqa AI Support" description: "Find answers, guides, troubleshooting tips, and direct support for Deqa AI products." url: https://deqa.ai/en/help language: en --- Deqa AI # Help Center Find Answers, Get Support, Succeed Faster Welcome to the Deqa AI Help Center. Find quick answers to common questions, detailed guides, and direct support options. --- ##### 🚀 Getting Started ###### Quick Start Guide Get up and running in 15 minutes [View Guide](https://deqa.ai/en/user-guides#quick-start) ###### System Requirements Technical specifications and compatibility [View Details](https://deqa.ai/en/user-guides#requirements) ###### Initial Setup Configure your account and preferences [Learn More](https://deqa.ai/en/user-guides#setup) ###### Integration Guide Connect with your existing systems [Get Started](https://deqa.ai/en/user-guides#integration) --- ##### 📚 Popular Topics ###### Account & Access - ➤ [How do I reset my password?](https://deqa.ai/en/faqs#account) - ➤ [Setting up multi-factor authentication](https://deqa.ai/en/faqs#account) - ➤ [Managing user roles and permissions](https://deqa.ai/en/faqs#account) - ➤ [Adding and removing team members](https://deqa.ai/en/faqs#account) ###### Attendance & Check-in - ➤ [How does facial recognition work?](https://deqa.ai/en/faqs#attendance) - ➤ [Troubleshooting check-in issues](https://deqa.ai/en/faqs#attendance) - ➤ [Setting up geofencing for locations](https://deqa.ai/en/faqs#attendance) - ➤ [Offline check-in capability](https://deqa.ai/en/faqs#attendance) ###### Reports & Analytics - ➤ [Generating attendance reports](https://deqa.ai/en/faqs#reports) - ➤ [Exporting data to Excel/PDF](https://deqa.ai/en/faqs#reports) - ➤ [Understanding analytics dashboard](https://deqa.ai/en/faqs#reports) - ➤ [Scheduling automated reports](https://deqa.ai/en/faqs#reports) ###### Mobile App - ➤ [iOS and Android app downloads](https://deqa.ai/en/faqs#mobile) - ➤ [Camera permissions and settings](https://deqa.ai/en/faqs#mobile) - ➤ [Location services configuration](https://deqa.ai/en/faqs#mobile) - ➤ [Updating the mobile app](https://deqa.ai/en/faqs#mobile) --- ##### 🔧 Troubleshooting - Ensure good lighting conditions (avoid backlighting) - Remove glasses or face coverings if possible - Hold device at eye level, 30-50cm away - Update your profile photo if appearance has changed significantly - Contact support if issue persists after trying above steps - Enable location services in device settings - Grant location permission to Deqa AI app - Ensure you're outdoors or near a window for better GPS signal - Restart the app and try again - Check if location services are working in other apps - Verify the selected date range is correct - Check if filters are applied (department, location, etc.) - Ensure all team members are properly assigned to their groups - Clear cache and refresh the report - Contact support with specific report details for investigation --- ##### 💬 Contact Support ###### Email Support Average response: 2-4 hours [Send Email](mailto:info@deqa.ai) ###### WhatsApp Chat Instant messaging support [Start Chat](https://wa.me/966583084128) ###### Phone Support Sun-Thu: 9AM - 6PM AST [View Numbers](https://deqa.ai/en/contact-us) --- ##### 📖 Additional Resources - [Complete User Guides](https://deqa.ai/en/user-guides) - Detailed documentation for all features - [Frequently Asked Questions](https://deqa.ai/en/faqs) - Quick answers to common questions - [Blog & Updates](https://deqa.ai/en/blog) - Product updates and best practices - [System Status](https://deqa.ai/en/status) - Real-time service availability - [Schedule a Demo](https://deqa.ai/en/contact-us) - Get personalized training and support **Pro Tip:** Use the search function (Ctrl+K) to quickly find answers across all our documentation. Questions about this page? [Contact us](https://deqa.ai/en/contact#message) --- Deqa AI — computer-vision intelligence for existing cameras, Riyadh, Saudi Arabia. Contact: info@deqa.ai · WhatsApp/phone +966 58 308 4128 · https://deqa.ai/en/contact. 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