Help Center
Find Answers, Get Support, Succeed Faster
Welcome to the Deqa AI Help Center. Find quick answers to common questions, detailed guides, and direct support options.
🚀 Getting Started
📚 Popular Topics
Account & Access
- ➤ How do I reset my password?
- ➤ Setting up multi-factor authentication
- ➤ Managing user roles and permissions
- ➤ Adding and removing team members
Attendance & Check-in
- ➤ How does facial recognition work?
- ➤ Troubleshooting check-in issues
- ➤ Setting up geofencing for locations
- ➤ Offline check-in capability
Reports & Analytics
- ➤ Generating attendance reports
- ➤ Exporting data to Excel/PDF
- ➤ Understanding analytics dashboard
- ➤ Scheduling automated reports
Mobile App
- ➤ iOS and Android app downloads
- ➤ Camera permissions and settings
- ➤ Location services configuration
- ➤ Updating the mobile app
🔧 Troubleshooting
- Ensure good lighting conditions (avoid backlighting)
- Remove glasses or face coverings if possible
- Hold device at eye level, 30-50cm away
- Update your profile photo if appearance has changed significantly
- Contact support if issue persists after trying above steps
- Enable location services in device settings
- Grant location permission to Deqa AI app
- Ensure you're outdoors or near a window for better GPS signal
- Restart the app and try again
- Check if location services are working in other apps
- Verify the selected date range is correct
- Check if filters are applied (department, location, etc.)
- Ensure all team members are properly assigned to their groups
- Clear cache and refresh the report
- Contact support with specific report details for investigation
💬 Contact Support
📖 Additional Resources
- Complete User Guides - Detailed documentation for all features
- Frequently Asked Questions - Quick answers to common questions
- Blog & Updates - Product updates and best practices
- System Status - Real-time service availability
- Schedule a Demo - Get personalized training and support
Pro Tip: Use the search function (Ctrl+K) to quickly find answers across all our documentation.
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